The All-New Choctaw Rewards Club

Frequently Asked Questions

 

Choctaw Rewards Enrollment & Guest Services

Where do I enroll in the Choctaw Rewards Club?
At the Rewards Club booth at any Choctaw Casinos & Resorts location.
Can I enroll online?
No. This feature will be a future enhancement.
When will I receive my card?
At the time of enrollment at any Choctaw Casinos & Resorts location.
What do I need to enroll?
A federal-issued photo identification card, such as a driver's license, passport, etc.
How do I earn points?
With the new Choctaw Rewards Club, you can earn points via:
  • Slots ($1 Coin in = 1 Point)
  • Video Poker ($2 Coin in = 1 Point)
  • Table Games (based on average bet and time played)
  • Poker (based on time played)
What are points worth?
1,000 points = $1 in Free Play
1,000 points = $1 for purchases of Food & Beverage (Excluding alcohol)
How old do I have to be to enroll?
At least 18 years old.
Will I receive a password or PIN number?
When you pick up your card for the first time, you will be asked to provide a four-digit number. You are responsible for keeping your PIN secure.
How do I reset my PIN number?
Your PIN number can be reset by request at the Choctaw Rewards Club booth.
Where can I access my account to see information?
From Choctaw Rewards Club personnel.
Where do I go to request a win/loss statement?
To receive a win/loss statement, you first need to complete a Release Form. These are located on our website, ChoctawCasinos.com, or it can be emailed, faxed or mailed to you. You can also request one from a cage cashier. Once you have completed the form, you will need to provide a copy of your ID. It may take up to 7 business days to process. We can also email, fax or mail the statement to you on request.
Who do I contact or where do I go if I’ve lost my card?
Visit any Choctaw Casino to get your card reprinted.
What are the benefits of being a member?
When you use your Choctaw Rewards Club card, you earn benefits based on level of play. You may receive offers of Free Play, hotel stays, concert tickets and much more, customized just for you. You can also earn entries for cash drawings, Free Play or gifts.
How do I get on the mailing list?
Provide your mailing address when enrolling in the Choctaw Rewards Club.
How do I get on the email list?
Provide your email address upon enrollment in the Choctaw Rewards Club.
How do I remove myself from the mailing list or email list?
You can call, email or send a letter to any Choctaw Casino requesting to be removed from the contact list.
If I remove my information from the contact list, can I continue to receive offers?
Yes. When visiting the casino, check your available offers at the Choctaw Rewards Club.
Where do I go to update my contact information?
You may update contact information at any Choctaw Casino Rewards Club booth.

 

Choctaw Rewards Club Universal Card

Can I use my Choctaw Rewards Club card at any Choctaw Casino, Resort or Casino Too?
Yes.
Can I redeem points and comps at any Choctaw Casino?
You can redeem points at any Choctaw Casino. Comps may be redeemed at locations with restaurants, a hotel or other participating amenities.
Can I redeem Free Play offers at any Choctaw Casino or Casino Too?
Currently, Free Play offers may only be redeemed at the property that provided the offer.
Are the benefits the same at each Choctaw Casino?
Yes.
Do I have to get a new Choctaw Rewards Club card?
Yes. Your original Rewards card will work only at the local casino where you enrolled. To use your card at any of the other Choctaw Casinos, you must get a new card with the Universal Identification number.
What is a Universal Identification number?
The Universal ID number has two letters at the start signifying the casino location where you enrolled.
Will my offers change?
Offers will continue to be based on level of play at your home Choctaw Casino.
Will my points change?
All existing point balances will be converted to the new point structure. You will retain 100% of the value of your points when the club is upgraded. With the new Choctaw Rewards Club, you will earn points at a faster rate for more than just slot play.

 

Choctaw Rewards Tier Credits

What is a Tier Credit?
Tier Credits are used to determine Tier Status. Tier credits also unlock achievers and earn entries into virtual drawings.
How do I earn Tier Credits?
By using your Choctaw Rewards Club card the entire time you play at any Choctaw Casino. $1 coin-in equals 1 Tier Credit on slot machines and $2 coin-in equals 1 Tier Credit on electronic table games and video poker. For table play, hand your Choctaw Rewards Club card to the dealer or pit supervisor when you sit down to play and ask to be rated.
Do Tier Credits expire?
Yes. Tier Credits expire every six months. The evaluation period is October 1 to March 31 and April 1 to September 30.
When do my Tier Credits post to their accounts?
Tier Credits for table games are posted as soon as the table rating session is closed and entered into the system. Tier Credits for slots and video poker are posted immediately as they are earned.
What is the difference between Tier Credits and Points?
Tier Credits are used to determine your Tier Status and Points are used to purchase food and beverage as well as download Free Play.

 

Choctaw Rewards Tier Status

What is Tier Status?
Tier Status is a card level within the Choctaw Rewards Club.
Do the Tiers have names?
  • Ruby
  • Amber
  • Sapphire
  • Royal
What are the requirements for each Tier Status?
  • Ruby requires 0 Tier Credits
  • Amber requires 7,500+ Tier Credits
  • Sapphire requires 25,000+ Tier Credits
  • Royal requires 100,000+ Tier Credits
Does Tier Status expire?
Yes, Tier Status expires every six months. This is the same time frame as the Tier Credits. The evaluation period is October 1 to March 31 and April 1 to September 30.

 

Choctaw Rewards Club Promotions

How do I participate in a drawing promotion?
You can be immediately entered into drawings when you start to play with your Choctaw Rewards Club card inserted into a slot machine or present your card to a Table Games dealer.
How do I earn entries into a drawing?
You earn entries based on the number of Tier Credits required for the promotion.
Can I check the number of entries I have, and if so, where do I go?
You can check the number of entries you have at the Choctaw Rewards Club booth.
Where can I find the rules of a promotion?
The rules for any promotion will be provided upon request at the Choctaw Rewards Club booth.
How do I activate my entries?
Entries are activated when you insert your Choctaw Rewards Club card into any slot machine or when a Table Games dealer closes out your gaming session during an activation period.

 

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